Pacific International Lines (PIL) has partnered with Celonis and WNS, part of Capgemini, to expand its global Process Intelligence Center of Excellence across 90 countries. Utilizing the Celonis Platform, the container shipping line is building a real-time digital twin of its workflows to optimize operations across a fleet of over 100 vessels. The collaboration aims to eliminate multi-system friction, standardize global trade routes, and establish a robust foundation for AI-driven automation.
Munich and Singapore | August 6, 2026 – In a major push toward enterprise-wide digital optimization, global container shipping titan Pacific International Lines (PIL) has announced a strategic partnership with process intelligence leader Celonis and transformation specialist WNS (part of Capgemini).
The collaboration focuses on expanding PIL’s global Process Intelligence Center of Excellence (CoE). The initiative spans operations across 90 countries, leveraging real-time data to streamline complex maritime workflows and lay the foundation for AI-driven automation.
Key Takeaways
- Digital Twin Architecture: PIL is utilizing the Celonis Platform to build a dynamic, real-time digital twin of its enterprise operations, spanning a fleet of over 100 container vessels.
- Domain Expertise: WNS brings specialized shipping and logistics transformation expertise to embed Celonis capabilities permanently into PIL’s global systems.
- Core Objectives: The CoE aims to deliver end-to-end process visibility, accelerate bottleneck resolution, standardize trade workflows, and scale AI-driven automation.
- Global Footprint: The partnership accelerates PIL’s transformation across its worldwide network of 90 countries.
Creating a Living Model of Maritime Operations
Operating a massive fleet across diverse global trade routes naturally exposes shipping companies to multi-system fragmentation and operational friction. By deploying Celonis, PIL aims to bridge these systemic blind spots.
Lionel Chatelet, Chief Commercial Officer at PIL, underscored the strategic value of the deployment “In shipping, you’re often dealing with dozens of different systems across the globe, which makes it hard to see where things are actually slowing down. We’re using Celonis because it gives us a single, clear view of how our processes are running in real life. It’s not just about efficiency; it’s about learning how to make our operations leaner and faster.”
Pascal Coubard, VP of APAC at Celonis, highlighted the technological impact of the rollout “PIL is demonstrating how having the right operational context improves the way the shipping industry works. By giving their Enterprise AI a holistic, living model of business operations, PIL is creating the optimal conditions for it to drive real outcomes and rapid ROI. We are proud to support them as they transform their operations world-wide, and set a new standard for performance across the industry.”
Adding to this, Jaison Augustine, Business Unit Head for Shipping & Logistics at WNS (part of Capgemini), emphasized the importance of combining technology with specialized domain experience “Shipping companies like PIL need more than technology, they need the domain expertise to turn process insights into operational change. The CoE we’re building together will embed that capability permanently into PIL’s organization, giving them the foundation to continuously optimize and scale.”
What’s Next?
As global logistics supply chains face mounting pressures for resilience, speed, and sustainability, PIL’s expansion of its Process Intelligence CoE signals a broader industry shift toward data-driven, automated enterprise models. The partnership places PIL alongside other major APAC innovators utilizing Celonis to future-proof their operations.
About Pacific International Lines (PIL)
Ranked among the top 12 container shipping lines globally, Pacific International Lines (PIL) was established in Singapore in 1967 and stands as Southeast Asia’s largest homegrown carrier. Operating a fleet of roughly 100 container ships, PIL serves over 500 locations across 90 countries, specializing in core trade routes through Asia, Africa, the Middle East, Latin America, and Oceania.
The carrier provides end-to-end multi-modal logistics, container manufacturing, and specialized cargo solutions, including refrigerated, breakbulk, and project transport, backed by a future-focused, data-driven approach to global trade connectivity.
About Celonis
Celonis makes processes work for people, companies, and the planet. As the trusted platform to industrialize Enterprise AI, Celonis empowers organizations to analyze, design, and operate AI-driven processes. The Celonis Platform is powered by the Celonis Context Model, which combines process data, business knowledge, and intelligence to create a living digital twin of the enterprise that AI can understand, turning operational blind spots into clarity. No other platform brings together Process Mining, Process Intelligence, Decision Intelligence, and Digital Twin of the Organization (DTO) technology to make AI work. Industry-leading companies around the world trust Celonis and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Source: Celonis